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The Window Company (Contracts) Ltd,
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BSI Case study
BSI has just published a really interesting case study on how we achieved our Kitemark for window installation and the benefits it is bringing us. Click here to read it in full.
BSI Case study
The Window Company and Osborne and Building Space
The Window Company (Contracts) Ltd are helping Osborne celebrate its 50th Anniversary by working alongside them to build a two-storey extension at Demelza’s Eltham Hospice in South East London that will allow seriously ill children the space to grow, develop and live life to the fullest.
Demelza Hospice Care for Children provide expert, compassionate care, free of charge to severely ill children and their families 24 hours a day, 365 days a year.
The Window Company (Contracts) are working with other supply chain partners on this build with many donating their time and materials for free.
Chairman David Thornton said: “As a long term partner of Osborne, we were more than happy to get involved with such a worthwhile project. As well as us donating the windows and doors for the project, our team working on site are donating some of their time as well, which I think says a great deal about the calibre of fitting teams we have.”
At Demelza in Eltham, The Window Company (Contracts) are installing aluminium windows and doors throughout the new extension, as well as automatic door opening gear to make it accessible for hospice users.
Andy Steele, Chief Executive at Osborne said: “I am delighted we found the Delmelza Space to Grow Project to mark our 50 years in business but most importantly achieve an outcome that will positively impact on the lives of vulnerable children in our society for the next 50.”
“This ambitious project would not have been possible however, without the support of The Window Company (Contracts) and many other partners who have all come together for such a worthwhile cause.”
DATABASE INVESTMENT BRINGS BENEFITS TO CLIENTS
As an increasing number of social housing providers focus on how they can become easier for residents to deal with, more pressure is being put on suppliers to buy into their digital strategies and support their initiatives.
One company leading the way in this is The Window Company (Contracts), the Chelmsford based specialist commercial window and door installer, which has invested tens of thousands of pounds in a locally designed customer database which is being continually updated to reflect the changing needs of its individual clients.
The SQL/Access database has details of every property where work is planned or has been carried out by The Window Company (Contracts), and is now linked to a bespoke caller ID system which identifies any resident who telephones and instantly brings up their customer record.
The database streamlines and enhances the resident experience, particularly on projects where The Window Company (Contracts) is the RLO, but it also has another layer of flexibility built in which social housing providers increasingly demand.
For example, providers can request customised reports on everything from the number of surveys carried out to the resident satisfaction ratings on any particular project. These can be automatically converted into Excel spread sheets so that clients can add them to their own systems quickly and easily, and can even include the client’s own unique property reference numbers.
By employing a specialist programmer to work on the database every month, The Window Company (Contracts) ensures that it is always delivering incremental improvements identified both by its own team and from client and resident feedback.
David Thornton, Chairman of The Window Company (Contracts), says that it is already planning further resident friendly initiatives using the database such as text messaging for appointment reminders. He also expects to be able to give clients password protected access to relevant areas of the database in the future to allow them to view installation schedules and pull off their own reports.
He adds: “The database was originally created to improve our internal efficiency, and to give us an easy way to analyse our performance and generate reports for clients. Increasingly though, we are seeing the benefits of being able to share its functionality with clients, so that they can tell us which reports are most useful to them and which features we can add to benefit residents.
“It’s proving to be the perfect tool for collaborating with clients and will be the focus of considerably more investment moving forward.”
The Window Company (Contracts) is an award winning commercial installer working with the likes of Moat Housing, Estuary Housing, Dacorum Council, Keepmoat Regeneration and Osborne.