Since 2010, we have been the chosen window and door replacement contractor for Keepmoat, working on behalf of Moat Housing.
During that time, we have installed more than 6000 windows and doors in 1280 Moat Housing Association properties throughout Essex, Kent, South London and Sussex, with customer satisfaction levels currently running at a hugely impressive 98.17%.
What makes this contract particularly interesting is the fact that we are actively involved in all aspects of tenant liaison.
This optimises the efficiency of the project for Keepmoat in terms of scheduling surveys, installation and snagging work and also delivers savings in resource for the client.
It also means that, because we are in direct contact with all of the residents and receive direct feedback on the quality and efficiency of every installation, we can monitor and respond quickly to this.
Some of the residents are elderly or vulnerable so they really value the fact that we are closely involved – from contacting them to arrange the initial survey to following up after the installation is complete to make sure they are entirely satisfied
We have even received ‘Thank you’ cards from residents who are delighted not only with the quality of their new windows and doors but with the friendly and efficient service they have received.
Project: Moat Housing window and door replacement contract, London and the South East